Included:

– Meals and transportation for sightseeing as per the program.

– Standard 3* hotels (2 or 3 guests/room, in the case of 3 registered guests and a single guest with no roommate).

– Local tour guide throughout the itinerary.

– Accident insurance fee (maximum compensation of 1,050,000,000 VND for guests under 65 years old, 550,000,000 VND for guests aged 65 to under 80 years old, no insurance for those aged 80 and above, with baggage coverage up to 21,000,000 VND).

– 1 bottle of drinking water/ day/ guest.

Please note: The order of the program may be subject to changes by the company’s arrangement, but it will still ensure all the specified sightseeing points in the program.

Not included:

– Round-trip airfare with JETSTAR as per the group schedule:

          SGN – SYD : JQ62 : 22:35 – 10:15 // SYD – MEL JQ509 : 09:10 – 10:45 // 

MEL – SGN JQ63 : 15:15 – 21:05

– USD taxes (airport taxes for both countries, security fees, fuel surcharges).

– Australia entry visa: 4,000,000 VND/passenger (in case a passenger registers as part of a group and some are not granted visas, the passengers who receive visas must still depart, and passengers not granted visas will receive a refund after deducting the visa fee of 4,000,000 VND)

– Passengers holding a passport in a visa-exempt category for Australia need to apply for an ETA electronic visa with a fee of 500,000 VND/passenger.

– Passports must have a validity of at least 6 months (unmodified).

– Single room surcharge (if applicable): 12,000,000 VND/ guest/ tour.

– Excess baggage fees (as per regulations, 20kg for checked baggage per guest + 7kg for carry-on per guest).

– Personal expenses (phone and wifi charges, laundry, meals outside the program, baggage handling fees, etc.).

– Visa application processing fee for a one-time entry visa to Vietnam (2,000,000 VND) for passengers with foreign passports (passengers will pay the visa stamping fee at the airport).

– Full tour tip for tour guide and driver (1,200,000 VND per guest).

– The company is exempt from responsibility for additional expenses incurred if the flight is canceled due to force majeure: natural disasters, weather, strikes, airline issues such as rescheduling, flight cancellations, and more. The company will consider refunding expenses to passengers after deducting service fees like visa fees, airfare, and more.

For children (Based on date of birth):

– Below 02 years old: 000,000 VND (sharing a room with adults).

– From 02 years to under 10 years old: 000,000 VND (sharing a room with adults, no extra bed).

– From 10 years and older: 000,000 VND, charged at the adult tour price.

Please note: Only one child is allowed to accompany two adults. For each extra child, 100% of the adult tour price will be applied.

Cancellation Policy (Excluding Saturdays, Sundays, and Holidays):

– Customers are required to pay a 50% deposit of the total tour price upon registration, with the remaining amount to be paid 15 days before the departure date.

– Guests will bear the penalty for canceling their tour after making the deposit.

– For cancellations made 30 days before departure, customers will incur a 75% penalty of the total tour price.

– For cancellations made from 29 to 14 days before departure, customers will incur a 90% penalty of the total tour price.

– For cancellations made within 14 days of departure, customers will incur a 100% penalty of the total tour price.

Please Note: If a customer is unable to exit or enter a country for personal reasons (such as unclear photos, unclear document information, an expired passport, or not meeting the specified requirements), the company will not be responsible and will not refund the tour fee. Thank you).

NOTE:

– The company commits to providing information and assistance to the best of its ability. However, the company is exempt from responsibility for paying any incurred expenses if the customer is held by local immigration authorities at the border or is not allowed to enter with the group. In this case, due to the regulations of the local service provider, we are obligated to refuse a refund of tour expenses to the customer, even if the service has not been provided.

– Due to the nature of group tours with individual participants, the company is responsible for gathering enough customers to reach a minimum of 10 participants. The tour will proceed as scheduled if this number is met. If the minimum requirement of 10 participants is not met, the company is responsible for notifying customers at least 3 days before the departure date. The company will then make arrangements for a different departure date or provide a full refund of the amount paid to the company. If customers still wish to depart on the original date, the company will combine the group with other partners to ensure the tour proceeds as originally scheduled.

– This is a fully inclusive tour, so customers must depart and return with the group and are not allowed to change any flight or train segments.

– This is a purely group tour, and therefore, throughout the entire trip, customers are kindly requested not to separate from the group. If customers choose to separate from the group without consent, they will be responsible for any issues that may arise during their time away from the group. (The tour leader, local guide, and the company will no longer be responsible.) All services during the remaining tour days, including hotels, entrance fees, meals, and flight tickets, will not be refunded.