PRIVACY POLICY
PRIVACY POLICY
Last updated: 09/25/2024
Yentravel values you as our customer and understands the importance of privacy to you. Therefore, this privacy policy describes how Yentravel (collectively referred to as “Yentravel” or “we”) collect and use your personal information. This policy applies to visitors and users (individually, “you”) of Yentravel websites, SMS messages, social media accounts, and other services (collectively referred to as “our Services”). You can understand that Yentravel hosts a specific Service and is responsible for your information under this Policy here. Please note that your use of our Services is also subject to Yentravel’s Terms and Conditions.
1. PERSONAL DATA COLLECTION
When you access or use our Services, we will collect and process information from and about you to provide the Services in a more suitable and personalized manner. As the data controller or data processor (as applicable in each case), we will collect and process your Personal Data through the methods listed below:
The information we directly collect includes but is not limited to the following:
(i) Personal information (such as name, age, date of birth, gender, passport, driver’s license).
(ii) Contact information (such as email address, address, phone number).
(iii) Your preferences (such as hometown airports, seat preferences, meal preferences, contact preferences, and other preference information you provide to us).
(iv) Reviews you submit (including any display names you publish or any personal information you provide about yourself or others in that review).
(v) Content you publish (including your travel suggestions and any personal information you provide about yourself or others or in the content you publish in your Guides or other media we provide).
(vi) Your photos (such as when you add photos of yourself to your profile, upload photos for reviews, or link social media accounts).
(vii) Information you submit to us (such as questions, chats, complaints, or other information you may submit to our support team).
(viii) Promotional information (if you choose to participate in contests, sweepstakes, or similar campaigns, we will collect any information you provide related to that activity, such as photos, images, captions, or other content, under the terms provided at that time).
Additionally, we may also collect information about other travelers or guests that you have provided through our Services, including their email addresses and travel-related information. If you are providing information with us about other individuals, you must have their consent and ensure that they understand and accept how we will use their personal information (as described in this Statement).
2.METHODS OF PERSONAL DATA COLLECTION, PROCESSING, USE, OR DISCLOSURE
2.1. Use of Personal Data and Purposes
To the extent possible, we aim to provide you with relevant content and appropriate experiences when you use our Services, and we use information about you for the following purposes:
(i) Insight & Analytics: Conducting surveys, market research, and data analysis to support and enhance performance, enhance user personalization, development, and functionalities of the Website.
(ii) Marketing purposes: Informing you about special offers and products or services available (including via SMS, WhatsApp, push notifications, or email) from us that you may be interested in.
(iii) Communication and customer service: Storing your reviews, forum posts, photos, videos, and other content to respond to your inquiries and comments. Contacting you or facilitating communication between you and our partners and/or branches.
(iv) Compliance with legal requirements: Resolving disputes or addressing incidents. Preventing fraud and other potentially prohibited or illegal activities. Complying with relevant laws, responding to legal requests, preventing harm, and protecting our rights.
Please note, if we use automated decision-making features to process your personal information, we will take appropriate measures necessary to protect your rights and freedoms, including the right to human intervention.
2.2. Legal Basis for Data Processing
Within the limits allowed by current law, we only collect, process, use, or disclose your personal data when one of the following legal bases applies:
(i) Consent: We will only process your personal data after you consent to the terms of this Privacy Policy to access our website.
(ii) Legal Obligation: We will process your Personal Data for the purpose of complying with legal obligations and conditions as required by current laws, requests from government agencies, or professional regulatory bodies.
(iii) Vital Interests: We may process your Personal Data when necessary to protect your vital interests or those of others.
(iv) Legitimate Interests: Personal Data may be processed in accordance with our legitimate rights and interests, such as to improve service quality, manage security, and prevent fraud, while ensuring your rights and interests, as outlined in this Privacy Policy.
Yentravel does not, in any circumstances, provide your personal information with other individuals or organizations, including public organizations, corporations, or individuals. We do not sell, communicate, or divulge your information to any mailing list. SMS opt-in consent or phone numbers for SMS purposes will NOT be shared with third parties and affiliates for marketing purposes
In such cases, whenever practicable, we will offer individuals the opportunity to choose (opt out) and remove their names from such lists. We will provide individuals with reasonable mechanisms to exercise their choices.
If Yentravel LLC is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or by a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
3. RIGHTS REGARDING YOUR PERSONAL DATA
You have the right to choose and update some of your personal information through the following channels:
(i) Choose how we communicate with you.
(ii) Choose not to provide us with certain information, although that information may be necessary to utilize certain features provided on our website.
(iii) Opt-out, modify your marketing preferences, including SMS subscriptions, at any time in any SMS we send you.
Please note that all requests will be carefully screened and verified. To confirm your identity and the authority of your request, we may ask you to provide information or supporting documents. Once verified, we will process your request within the timeframe stipulated by relevant laws.
4. DATA REGARDING CHILDREN
Our services are not intended for children whom we consider to be: (i) individuals under the age of 18; or (ii) when processing data on a contractual basis, individuals who are not of legal age to enter into agreements. We cannot confirm the age of those accessing and using our services. Therefore, in the event that a minor provides us with personal information without the consent of a parent or guardian, we will terminate the access rights of that minor and delete their personal information.
5. ADJUSTMENTS & UPDATES TO THE PRIVACY POLICY
We may update this Statement in the future to align with changes in laws or developments in technology or business. If we believe that any changes are significant, we will notify you by performing one or more of the following actions: sending you a notice of the changes, posting a notice on the website, and/or posting the updated Statement on the website. We will note at the beginning of this Statement the date of its most recent update. We encourage you to periodically check back to review the latest version and regularly review this Statement for the latest information on our privacy protection measures.
Your continued use of Yentravel’s services, applications, and/or websites after the effective date of any amendments, updates, or modifications to this Privacy Policy, whether you have reviewed them previously or not, will constitute your acceptance to be bound by those amended contents.
6. STORAGE OF YOUR PERSONAL DATA
We may retain your personal information for a period of 05 (five) years or longer as required by law and current regulations from the date you terminate/cancel your access registration, receive information from us.
In the event you request us to delete your personal data from our system, your data will still exist to be used for purposes of compliance with our legal obligations, protecting our rights, resolving disputes, and enforcing our contracts, or for the duration of that storage requirement as required or permitted by current laws.
7. PROTECTING YOUR PERSONAL DATA
Yentravel maintains reasonable physical, administrative, and technical security measures commercially designed to protect your information from loss, misuse, unauthorized access, disclosure, alteration, and destruction.
Our website includes links to other websites whose privacy practices may differ from those of Yentravel. If you submit information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.
Except to the extent that legal liability cannot be excluded or limited by applicable law, we shall not be liable for any legal liability or disclosure of your information due to transmission errors, unauthorized access by other parties, or other causes beyond our control.
You play a crucial role in securing your information. Therefore, if you have reason to believe that your interaction with us is no longer secure (e.g., if you feel that the security of our platform has been compromised), please contact us immediately as detailed in the How to Contact Us section below.
8. CONTACT INFORMATION
If you have any questions or complaints regarding this Privacy Policy, please contact us using the information below:
Address: 1630 Pleasant Hill Road, Suite C8, Duluth, GA 30096
Email: info@yentravel.us
Hotline: +1 470 666 5599